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Help

1. How to watch

You can only watch BFI Player in the UK. You’ll also need:

There are several ways to watch BFI Player:

  • on your personal devices (mobile phone, tablet, computer, or laptop)
  • a compatible TV app
  • casting from your personal devices to a television using Chromecast
  • connecting your laptop or computer to your television with an HDMI cable

What to watch BFI Player on

Check the list below to see if you have a compatible device.

Desktop computer or laptops

Internet browsers

BFI Player works on the latest version of most internet browsers. We recommend using Google Chrome, Firefox, Microsoft Edge or Safari - find out which version browser you have

Mobile phones or tablets

Television apps

2. Common problems and how to fix them

Before contacting support about a technical issue, check the guidance below for the most common fixes for BFI Player.

You’ll need to create a BFI Player account to access Subscription and Rental films.

Create your account

 

Simply sign in and subscribe (either monthly or annually) to watch subscription films.  

New subscribers get a free 14-day trial. After that you’ll need to pay £4.99 a month or £49 for a year.  

For rentals, sign in to your account to browse, pay for and watch films.

How to pay

We accept Visa (16-digit cards only), Mastercard and Amex as payment methods.

 

You can manage your payment card in the Payment method section of your Account. 

Whether you rent a film or subscribe, the card you have most recently used will be saved as your payment method. You can remove a card, but any associated subscription will expire at the end of your monthly billing period.   

Your personal card information is protected by an encrypted connection between your browser and our server. Your payments are processed by a third-party payment partner, which has the highest level of compliance under the Payment Card industry Data Security Standard (PCI). 

 

3. Manage payments and subscriptions

We accept UK-registered Visa (16-digit cards only), Mastercard and Amex. You can change or add a payment card in your account.

Cancel your subscription

You can cancel your subscription any time when logged in to your account on the website. This cannot be done via the mobile or TV app.

Deleting your account

If you would like your account to be deleted or would like to request the data held by BFI Player, please contact [email protected].

Discounts for BFI Members

If you’re a BFI Member, you can get a 15% discount on all rentals by adding your membership number and postcode when you create an account or rent a film.

If you have any questions about your membership, email [email protected].

Buying and redeeming gift subscriptions

You can buy a 12-month gift subscription online or from the BFI Southbank shop.

If you buy online, your gift subscription will be sent by post – it’ll usually be delivered within 14 days. If it’s been longer than 14 days, email [email protected].

You can only watch BFI Player in the UK and the service is not accessible through a VPN.

How to redeem a gift subscription

To redeem a gift subscription, you’ll need to have a BFI Player account.

Once you’ve signed in, you can enter your gift code in the 'Redeem gift code' field.

Academic subscriptions

Getting a university subscription

If your university offers BFI Player subscription you should:

  • create an account on BFI Player or sign in to an existing account (you can use any email address for this step)
  • choose your university from the drop-down menu
  • allow access using your university credentials

Request BFI Player for your university

If you’d like your university to offer student access to BFI Player, please ask an official representative to contact our Business Partnerships team at [email protected].